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Educational 60-minute programs presented by national healthcare governance experts.


Institutional Reputation: Thinking Beyond Rankings to Capital, Community, and Continuity

February 26, 2020 | 2:00–3:00 p.m. Eastern Time/11:00 a.m.–12:00 p.m. Pacific Time


In the public corporate world, after nearly two decades of prioritizing in surveys reputation and its risks, disclosing in regulatory filings the value of reputation and the materiality of its loss, and experimenting in social programs strategies for reputation resilience, boards are discerning that “marketing is not risk management.” This Webinar will share and apply lessons to healthcare operations and governance that have been acquired from both the commercial and not-for-profit sectors.

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The Role of Our Workforce in Consumer-Driven Healthcare

This Webinar connects the dots between healthcare leadership and their employees and explores the surprising common ground they share. If our employees don’t engage our patients and consumers—who will? And if our employees aren’t engaged—whose problem is that? We discuss these board-level questions and more.

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Moving to Risk and Value-Based Payment

As more and more healthcare organizations move to risk and value-based payments, it is critical for boards to understand their hospital and health systems' readiness to scale and succeed in value-based contracts with greater premium risk. This Webinar reviews common legal operational structures required to manage risk and funds flow, how to identify the right payers or new market entrants with whom to partner in a risk-based strategy, how to grow and optimize your network to ensure success throughout your contracts and how to stay market competitive.


Board Excellence in Safety and Quality

The IHI Lucian Leape Institute recently released a white paper that pairs a new online assessment tool with a new framework to help boards and healthcare leaders work together to take a giant step forward with governance of quality. The Governance Institute was an expert contributor to this framework and white paper. In this Webinar, Beth Daley Ullem, M.B.A., the lead author of the work for IHI, shared the framework and findings of the research. Maulik Joshi, Dr.P.H., Executive Vice President of Integrated Care Delivery and COO of Anne Arundel Medical Center, shared how he is using the new framework and support tools to support governance of quality in his health system.


Innovative Strategies to Influence Population Health

In this Webinar, Dr. Steven Spalding, Vice President of Population Health at Akron Children’s Hospital, shares some ways partnerships have worked to address population health for children in Akron, and discusses the role of children’s hospitals in population health as well as opportunities to improve value that can be applied beyond children’s hospitals to other organizations and populations.


Strategic Cost Transformation: Putting Theory into Practice

This Webinar explores the roles that the independent hospital board should play in supporting fundamental transformation of its organization’s underlying cost structure; preparing for new payment models; ensuring a sustainable portfolio of services; and supporting clinical design—all while enhancing its strategic positioning.


Health System Planning in a Disrupted Future

This Webinar explores the impact of new entrants into healthcare touting convenient, consumer-centric solutions; tackles the question of when disruption is coming and what role hospitals and health systems can play; and provides an updated strategic framework for boards and executives to apply.


The Relationship Era: Why Satisfaction, Quality, & Value Aren’t Enough to Win Hearts (or Wallets)

Healthcare consumers are largely unable to decipher what we are telling them and lack the information they need to make good decisions—as both consumers of our industry and patients in our hospitals. This Webinar will reveal the simple, surprising factors that influence consumers and cast a harsh light on the dead weight that doesn’t.


Board Oversight of Credentialing: More Challenging Than Ever!

This Webinar addresses how boards can carry out credentialing effectively without simply being a “rubber-stamp” to medical staff recommendations. It also reviews useful tactics for boards to assure   they perform appropriate oversight of credentialing processes and procedures.


Healthcare Forecast 2018: 10 Trends Board Leaders Need to Know

This Webinar discusses major areas impacting hospitals and healthcare systems in 2018 and beyond. It identifies actions boards should consider in collaboration with management to address issues and trends. Viewing this Webinar will help healthcare leaders prioritize their organization’s strategies by importance given anticipated trends.


The Curious Case of the Healthcare Consumer

The healthcare consumer is often discussed; rarely understood. This Webinar diagnoses the healthcare consumer and debunks the most common consumer myths plaguing leaders and board members today. It discusses surprising trends on consumers’ top values and uncover a framework for enabling consumers to make better decisions—including the decision to become a patient.


Healthcare Mergers: Two Systems Build Cultural Alignment for Scale and Shared Enterprise

This Webinar presents considerations for all types of organizations assessing their current strategic position and seeking to learn about key issues to determine whether a merger/affiliation is the appropriate next step. For organizations that have already entered into a merger or affiliation, this program will demonstrate what is needed for cultural alignment among disparate entities within a system.


Sustaining Improvement in Your Healthcare System: Using the Baldrige Framework to Manage Tactics

Today’s healthcare systems are facing unprecedented pressure to simultaneously improve quality and decrease cost. This Webinar explains how improvement can be maximized by full integration into the performance excellence framework outlined in the Malcolm Baldrige National Quality Award.


Combining Medical Staffs in a Multi-Hospital Setting

Multi-hospital integrated delivery systems (IDS) have been growing and maintaining multiple organized medical staffs within a single integrated health system can be ineffective. This Webinar will describe how to determine if medical staffs should be merged and steps to take to accomplish this.


The Role of Palliative Care in Achieving Value Strategies

To provide high-value care to people with serious illness, hospitals and health systems need to partner with providers in palliative care settings. This Webinar presents the challenges in providing care for seriously ill patients and highlights programs and partnerships to improve value for this patient population.


The New Payer: Why Consumers Will Save Healthcare—Or Destroy It

As healthcare payment models adapt and episodic care erodes, a challenge will emerge for today’s hospitals and health systems: how do we build and sustain value with consumers? The Webinar will share insight into the resources necessary to create and sustain value among discerning consumers.


Focus on Finance: Critical Issues for Healthcare Leadership

Hospitals and health systems nationwide are experiencing significant strategic, operating, and financial challenges as healthcare transitions to the new business model. This Webinar highlights key issues that require attention and outlines the importance of understanding essential finance mechanisms and planning processes to ensure sound strategic and financial decisions.


Overcoming the Financial Risks of Bundled Hospital Payments

In 2016, the federal government launched an expansion of board responsibilities by mandating that hospitals take additional financial risks for Medicare patients’ total hip and knee replacement costs. This Webinar describes risks and opportunities for organizations to increase efficiencies by collaborating with their physicians, align incentives, and share financial opportunities by embracing such risk models.


Evolving Roles and Responsibilities of Boards in Health Systems

Many health systems have grown by merging with or acquiring hospitals and other entities, keeping local boards in place, and instituting a “governance authorities matrix.” This can create role confusion, duplication of efforts, and lack of strategic alignment between boards. This Webinar identifies emerging health system governance best practices.


Charting Governance Trends across the Decade

More and more research is showing that high-performing hospital and health system boards are critical to the performance and quality of their organizations. This Webinar explores challenges and opportunities for boards revealed in The Governance Institute’s 2015 biennial survey report.


Creating a Social Media Culture in Healthcare

The social media revolution is the defining communications trend of the third millennium. Hospitals and healthcare organizations need to at least take into account how these technologies are likely to affect them. This Webinar explores how healthcare organizations can use these tools creatively to accomplish strategic objectives.


Balancing Strategy & Antitrust Risks: Exploring Exposure & Opportunities in Alignment with Physicians & Other Partners

The Federal Trade Commission has healthcare in its sights for transactions and contracting that violate antitrust laws. This Webinar explores the balance between strategy and antitrust considerations, with a focus on three strategic areas: physician–hospital alignment transactions; payer contracting relationships that exclude competitors; and bundled payments and pricing.


Health vs. Healthcare: Bridging the Gap between Consumer Perception and Provider Reality

Consumers increasingly expect the best from healthcare providers at a time of unparalleled financial and operational pressure. This Webinar explores where the gaps lie between consumers and providers, where areas of common ground exist, and what the board’s vital role is in shifting organizations into a more consumer-centric world of healthcare.


Moving Your Organization toward Strategic Cost Transformation

The nation’s changing healthcare system is driving the need for hospitals and health systems to take a comprehensive approach to strategic cost transformation. Traditional cost management initiatives will no longer be sufficient. This Webinar describes how to fulfill the important role of providing oversight through this transition.


Culture Clash or Kumbaya? The Importance of the People Dimension in Mergers & Acquisitions

When evaluating affiliations, the financial, process, product, technical, and legal measures are often highly scrutinized, but the culture and people are often less regarded or even ignored. This Webinar explores the connection between organizational culture and financial return, and explores the challenges organizations face post-transaction.


“Everybody’s Doing It” Isn’t Enough: Strategy for the Long Haul

With all of the uncertainties facing hospitals and health systems today, it is tempting to either hunker down with the current strategic plan or copy strategies that others are using. This Webinar helps board leaders identify what constitutes a sound strategic plan and how to avoid common failings in strategy development.


Considering the Customer: The Evolution of Customer-Centric Healthcare

The goal of every business is to attract customers and healthcare providers have only recently begun to think in a customer-acquisition mindset. This Webinar frames issues and challenges related to customer-centered care for boards and senior leaders.


Considering Independence: Are Standalone Hospital Boards Best Serving Their Patients & Communities?

As more standalone hospitals consider the benefits that can be achieved through a partnership, board members are faced with the question of whether local governance trumps the advantages associated with hospital system scale. This Webinar offers suggestions for how to initiate a partnership discussion and process at the board level.


Committee Optimization: A Critical Component of World-Class Governance

Highly effective committees can significantly improve the board’s overall functioning by driving focused, efficient, and informed board discussions on the issues that matter. This Webinar explains how committees add value, describes the common failings of committees, and examines six practices for optimizing board committee performance.


Physician Compensation Oversight: An Emerging Governance Best Practice

With the rise of clinical integration, hospitals and health systems are increasingly compensating physicians in various ways. This Webinar provides board members and executives with information about how to develop a best-practice process for reviewing physician compensation arrangements.


A Paradigm for Effective Governance

Hospital and health system boards must have a clear, precise, and shared image of the type of work they should be doing to really govern their organizations. This Webinar presents a paradigm of board work that was developed by Governance Institute founder Charles M. Ewell, Ph.D. his colleague Dennis Pointer.