May 2025

Building Trust and Population Health Management:
A Low-Cost, High-Reward Investment

As boards delve into patient experience indicators, the nuances of fostering trust between the patient and the provider are commonly overlooked. Healthcare boards should develop a clear picture of the key drivers of mistrust at their own organizations and intentionally build trust into their overall strategic direction and vision framework. This article provides both internal and external approaches for building trust and improving population health.

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