July 2022

Consumerism 3.0: Healthcare in a World of Post-COVID Expectations: Insights from the 2022 System Forum

The pandemic forced the U.S. healthcare industry to provide greater value to consumers and created other profound shifts that are affecting healthcare. The 2022 System Forum tackled this topic and others. It featured world-class experts on consumerism, industry disruption, and rapid innovation at scale, including a case example from outside the industry with valuable lessons for healthcare. This proceedings report summarizes the presentations and discussions and highlights key implications for hospitals and health systems.

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