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Case Study DVD - July 2014

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Building a Culture of Accountability: The Transformation of Scripps Health

In 1999, when Chris Van Gorder first arrived as COO, Scripps Health was facing a number of challenges. The crisis became clear when, just six short months later, the medical staffs of each of the six hospital campuses in the system voted no confidence in the CEO. The board asked Van Gorder to step in as interim CEO and within a month he became the clear choice as Scripps Health’s permanent leader. Since then, Scripps Health has seen drastic improvements in financial performance, turnover rates, and employee morale.

Presenter: Scripps Health
Date: July 2014