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White Paper - Fall 2019

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Patient Experience Is Quality: The Role of Healthcare Leaders in Improving Outcomes and Building Loyalty

Boards and CEOs have critical roles to play in creating the right culture and environment, providing the right resources and infrastructure, and implementing the right systems and processes necessary for their organizations to consistently provide a top-notch patient experience. This white paper describes five key strategies boards and CEOs can use to play those roles more effectively. Case studies of three organizations were conducted as research for this white paper which are available in a separate PDF.

Author: Larry Stepnick
Date: Fall 2019