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Sustaining Improvement in Your Healthcare System: Using the Baldrige Framework to Manage Tactics

When: May 3, 2017
2:00 p.m.–3:00 p.m. Eastern Time / 11:00 a.m.–12:00 p.m. Pacific Time
Where: Webinar
United States

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Sustaining Improvement in Your Healthcare System: Using the Baldrige Framework to Manage Tactics


May 3, 2017

2:00–3:00 p.m. Eastern Time/11:00 a.m.–12:00 p.m. Pacific Time

Presented by Rulon F. Stacey, Ph.D., FACHE, Managing Director, Navigant, and Kate Goonan, M.D., Managing Director, Navigant


Click here to register.

Today’s healthcare systems are facing unprecedented pressure to simultaneously improve quality and decrease cost. This pressure forces systems to employ a variety of tactics (i.e., high reliability, LEAN, Six Sigma, Magnet, culture change) to address organizational change and specific problems. However, without organizing these various approaches and tactics in a comprehensive process-driven framework, your healthcare organization will never realize its full potential and simultaneous improvement in cost and quality will never be maximized. Moreover, amassing tactics leads to further siloed leadership and “flavor of the month” cynicism.


This Webinar will outline the benefits of each of these specific tactics. More importantly, it will explain how benefits can be maximized by full integration into the performance excellence framework outlined in the Malcolm Baldrige National Quality Award. Many tactics used in healthcare today are valuable, but their benefit can only be maximized if there is a data driven process to know when to use each tactic and how to measure their benefit. Sustaining improvement indefinitely requires support from governance that transcends management turnover.


After viewing this Webinar, participants will be able to:

·         Describe the difference between process improvement and performance excellence, including the benefits of thinking and acting like a system.

·         Discuss how high reliability, LEAN, Six Sigma, Magnet, and other tactics are important, but insufficient in maximizing organization-wide performance when used alone.

·         Explain the critical role of governance in this process and how boards can guide improvement long-term.


This 60-minute program will include a live question/answer session.

Continuing Education  Accreditation  Available


Joint Accreditation
In support of improving patient care, The Governance Institute, a service of National Research Corporation, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

The Governance Institute designates this Internet activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

American College of Healthcare Executives (ACHE) Approved
The Governance Institute, a service of National Research Corporation, is authorized to award 1 hour of pre-approved ACHE Qualified Education credit for this program toward initial advancement, or recertification, of FACHE. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education Credit must self-report their participation. To self-report, participants should log into their MyACHE account and select ACHE Qualified Education Credit.