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Webinar: The New Payer: Why Consumers Will Save Healthcare—Or Destroy It
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When: September 22, 2016
2:00–3:00 p.m. Eastern Time/11:00 a.m.–12:00 p.m. Pacific Time
Where: United States

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The New Payer: Why Consumers Will Save Healthcare—Or Destroy It

Presented by Ryan Donohue, Corporate Director of Program Development, National Research Corporation

Click here to learn more and register

As healthcare payment models adapt and episodic care erodes, a formidable challenge will emerge for today’s hospitals and health systems: how do we build and sustain value with consumers? Consumers are now the fastest growing payers of healthcare services and they place increasingly tough expectations upon healthcare organizations to deliver. This critical audience was largely ignored by yesterday’s care systems and must be engaged in new, wildly different ways if the value era is to be realized. The Webinar will share deep insight into the resources and programs necessary to create and sustain value among discerning consumers—an audience that increasingly carries healthcare’s future within its grasp.

After viewing this Webinar, participants will be able to:

  • Define what healthcare consumers value most in healthcare providers

  • Identify three key challenges in overcoming the status quo to engage consumers

  • Create a healthcare brand that engages consumers and promotes patient loyalty

This 60-minute program will include a live question/answer session.

Joint Accreditation

The Governance Institute, a service of National Research Corporation is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.


The Governance Institute designates this live activity for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


American College of Healthcare Executives (ACHE) Approved

The Governance Institute is authorized to award hours* of preapproved ACHE Qualified Education credit (non-ACHE) for this program toward advancement, or recertification in ACHE. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to ACHE for advancement or recertification.