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Upcoming Webinar

Upcoming Webinar: The Curious Case of the Healthcare Consumer

December 6, 2017  |  2:00–3:00 p.m. Eastern Time/11:00 a.m.–12:00 p.m. Pacific Time

Presented by:   Ryan Donohue, Corporate Director, Program Development, NRC Health


Click here to register.

The healthcare consumer is often discussed; rarely understood. At a time when consumers are impacting healthcare more than ever, the mentality and motivations of these everyday people are still lost on many organizations. This Webinar will diagnose the healthcare consumer and debunk the most common consumer myths plaguing leaders and board members today. You’ll hear surprising trends on consumers’ top values and uncover a framework for enabling consumers to make better decisions—including the decision to become a patient.


After viewing this Webinar, participants will be able to:
  • Define what healthcare consumers value most in healthcare providers
  • Identify three key areas where healthcare providers fail to fulfill consumer expectations
  • Create a consumer-centric environment from the board down

This 60-minute program will include a live question/answer session.


Continuing Education Credits available:

Joint Accreditation
Joint Accreditation: In support of improving patient care, The Governance Institute, a service of National Research Corporation, is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

The Governance Institute designates this live activity for a maximum of AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

American College of Healthcare Executives (ACHE) Approved
The Governance Institute, a service of National Research Corporation, is authorized to award 1 hour of pre-approved ACHE Qualified Education credit toward initial advancement, or recertification, of FACHE. Participants who wish to have the continuing education hours applied toward ACHE Qualified Education Credit must self-report their participation. To self-report, participants should log into their MyACHE account and select ACHE Qualified Education Credit.