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Success stories at other member organizations that provide lessons and opportunities for others to consider.

Leadership, Governance, and Changing the Business Model at Carilion Clinic
September 2016 

Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Virginia that provides care for nearly 1 million Virginians. Magnet certified, it is home to the only Level I Trauma Center in Southwest Virginia and the only neonatal intensive care unit. It is rated a “Top Performer” for patient treatment and outcomes by The Joint Commission, and “Consumer Choice No. 1” by National Research Corporation for the past 10 years.

This case study focuses on the transformation of Carilion Health System to Carilion Clinic as it is known today, a $1.5 billion physician organization that includes hospitals, clinics, and a college of health sciences, along with a cutting-edge medical school and research institute in partnership with Virginia Tech. It covers the catalysts for change, local market issues affecting the decisions, designing the clinic model, creating an attractive work environment, and fulfilling the clinic’s mission to create healthier communities.


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