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FAQ

What is the cancellation policy for conferences?

Each registration cancelled 45 days prior to the conference will be charged a $250 administrative fee. Registrants who paid the tuition will receive a refund for the difference. Each registration cancelled less than 45 days prior to the conference will be charged a $500 administrative fee. Registrants who paid the tuition will receive a credit to be applied to a future conference attended within one year. Members using conference passes will be charged the administrative fees directly. Cancellations within 15 days of the conference and no show paid registrants to the conference will not receive a refund or a credit. Members using conference passes will be charged the $500 administrative fee directly. For more information regarding administrative policies such as cancellation/refund, please contact our offices at (877) 712-8778.


Cancellation policy does not apply to Enhanced Members.


What does conference tuition include and what other registration information should I know?

Tuition includes all conference materials, general and concurrent sessions, and meal functions included on the program of events. Please visit the  Conference Calendar for upcoming conferences. Please contact Todd Jarchow at (877) 712-8778 or tjarchow@nationalresearch.com for any conference registration questions.


How can I acknowledge attendees for demonstrating a significant commitment to keeping informed about key issues in healthcare?

The Governance Institute provides certificates of achievement for distinguished levels of participation in healthcare governance education. Please contact (877) 712-8778 to determine your organization’s level of achievement and request your certificate.


When should I make hotel reservations?

Please make hotel reservations as early as possible! Rooms fill up quickly, as early as 5 months prior to a conference, especially on weekend dates. If you are unable to make a reservation, please contact The Governance Institute’s Conference Services Department at toll free (877) 712-8778 or email us at conferences@governanceinstitute.com for additional options.

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