Print Page   |   Contact Us   |   Sign In
Patient Experience
Share |

A selection of educational and interactive conference sessions featuring our expert speakers and faculty.


Supporting Culture Change: The Role of the Chief Experience Officer

Leading a safe, efficient, world class healthcare organization/team that is focused on the needs, expectations, and experiences of both those delivering and receiving care requires a different strategy and approach. This interactive session will provide participants with insights and lessons learned from a chief experience officer that can be used in your environment. Participants will learn about the emerging role of the chief experience officer in healthcare, why hospitals, health systems, and their leaders are complimenting their executive teams with this skill set/position, and how to think through whether this is the appropriate approach for your organization. This session will also examine the ways that healthcare leaders are refocusing their strategic planning efforts and operations on the needs of their patients and families; recognizing that listening to and being driven by the “voice of the customer” is not only mission critical, it is also good business.


Presenters:

RICHARD CORDER, M.H.A., FACHE, Partner, Wellesley Partners

Topic: Patient Experience

Event: Leadership Conference, October 2016


Members View Here


Revolutionizing the Patient Experience

In today’s dynamic healthcare ecosystem, organizations must engage their communities in experience transformation. In doing so, they need to understand what matters most to patients, families, staff, and providers and design innovative solutions that improve quality while driving towards differentiation, loyalty and growth.

 

Presenter:  Steve Jackson, President, National Research Corporation

Topic: Patient Experience

Event: Leadership Conference, April 2016

Members View Here


High-Value Care for the Seriously Ill: Palliative Care across the Continuum

Advances in medicine help us live longer with a better quality of life than at any point in history and have also contributed to the reality that most Americans will live with serious illness for years or decades. Hospitals and healthcare systems can create programs that integrate palliative care and span the continuum of care from hospital, to skilled nursing, to outpatient, to home, to provide patients and their families with the seamless care and services they need to maximize quality of life and healthcare value.

 

Presenter:  Steven Z. Pantilat, M.D., MHM, FAAHPM, Professor of Medicine, Department of Medicine, University of California, San Francisco

Topic: Patient Experience

Event: Leadership Conference, April 2016

Members View Here

Legal