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Health vs. Healthcare: Bridging the Gap between Consumer Perception and Provider Reality
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When: 6/10/2015
2-3:00 p.m. Eastern Time/11:00 a.m.–12:00 p.m. Pacific Time
Presenter: Ryan Donohue

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Presented by Ryan Donohue, Corporate Director of Program Development, National Research Corporation

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Consumers increasingly expect the best from healthcare providers at a time of unparalleled financial and operational pressure. What can be done to manage consumer perceptions while improving the care provided to them? This session will explore where the gaps lie between consumers and providers, where surprising areas of common ground exist, and what the board’s vital role is in shifting organizations into a more consumer-centric world of healthcare.

After participating in this Webinar, participants will be able to:

  • Define what healthcare consumers value most in the post-reform landscape.
  • Identify the five key areas where healthcare providers fail to fulfill consumer expectations.
  • Create consumer-focused strategies centered on value and positioned to satisfy local consumers.

This 60-minute program will include a live question/answer session.

Continuing Education Credits Available:

ACCME: The Governance Institute is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The Governance Institute designates this Internet activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ACHE:   The Governance Institute is authorized to award 1 hour of preapproved Category II (non-ACHE) continuing education credit for this Internet activity toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credit should indicate their attendance when submitting an application to the American College of Healthcare Executives for advancement or recertification.